Performs cleaning of guest rooms, including striping/making beds, cleaning with chemicals, vacuuming, dusting, replenishing supplies, reporting repair needs, etc., to ensure that rooms area ready to be sold. Provides guest service standards that enhance the guest experience and promote return business.
1.Ensure customer satisfaction and return business through prompt, efficient and friendly service.
Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipate guest needs, etc.
2.Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks or hazards. Promptly report safety concerns to Supervisor.
3.Clean assigned rooms using established cleaning procedures and operating time frames. Assignments may vary, and include bed strippers/makers; or cleaners who perform all deep cleaning of rooms - dusting, vacuuming, garbage removal, cleaning with chemicals, replenishings of supplies, and reporting repair needs.
4.Shall assist with loading/unloading of housekeeping carts - soiled/clean linens, supplies, garbage, checklists, etc.
Maintain strict security of room keys to prevent unauthorized access to guests room or property, and to protect WRC assets.
5.Assist guests with supply requests and/or household services.
6.Ensure that operation of equipment, tools and materials are handled in a safe manner.
7.Maintain record keeping as needed to maintain supplies, note repairs, report incidents, etc.
8.Report any damages, lost and found items and/or unusual occurrences immediately.
9.Assist in hotel laundry as needed, and help maintain public area cleanliness.
10.Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
11.Promote internal guest service standards through courteous and respectful behavior.
12.Other related duties as assigned or directed.
1.Experience with cleaning procedures and materials.
2.Must be able to read and understand safety warnings and adhere to safety rules.
3.Physically fit - able to stand and/or walk for long periods of time; able to perform repetitive motions with bending, lifting, stretching, and kneeling using back, legs, arms, and hands; able to lift and maneuver 50lbs., and able to work with cleaning chemicals.
4.Effective communication skills - verbally able to provide instruction, respond to questions, and read written directions in English. Requires interpersonal skills that promote effective communication with the public and other team members.
5.Must be extremely reliable and dependable - able to work as scheduled, including weekends and holidays.
6.Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
7. Must be at least 18 years of age and requires a criminal history clearance check.